our warranties
Thank you for trusting Legacy Decks with your outdoor living project. We hope you enjoy it for many years to come.
Deck safety is a primary concern at Legacy Decks. We want any deck or porch we build to be a safe place for you and your family. Your warranty term begins on the date of your final payment.
At the completion of your deck, we submit all necessary documentation for your manufacturer warranty. You will receive your warranty packet from them directly. If you have a material issue you will contact them first to start the warranty claim process. As a premier installer for these companies you can rest assured knowing that the labor is covered to repair any covered manufacturer defect by us as well. Below are links to each companies’ warranties and where to file a claim.
Should any problems occur during your workmanship warranty period please follow these steps to open a claim with us:
- Complete claim form below
- Take pictures of problem areas
- Submit form and photos to Legacy Decks via this page
Please refer to the original terms and conditions in the contract for definition of your warranty. Warranty exclusions are defects in wood caused by the “weathering” of wood, including but not limited to raised grain, splitting, checking, twisting, warping, shrinkage, swelling, color change or any other physical property of wood.
Furthermore, misuse of products, damage caused by natural disasters, improper care and maintenance are also excluded from workmanship warranty. Warranty shall be void on products originally installed by Legacy Decks, but subsequently repaired by others.
*Please note, if a trip to your home for the warranty claim is performed and the issue is not warrantable, a service charge of $75.00 could be charged.